At Divasdetail, operated by Trendora Firm, we aim to provide a smooth and hassle-free shopping experience. In this policy, the terms “we,” “us,” and “our” refer to Trendora Firm, while “you,” “your,” and “user” refer to our valued customers. We understand that purchase decisions may change, and you may occasionally need to cancel an order. The details of our cancellation process are outlined below.
You may cancel your order within 24 hours of placing it or before it is shipped, whichever occurs first.
To initiate a cancellation request, please contact our customer support team via email.
If your order qualifies for cancellation, a full refund will be issued to the original payment method within 5–7 business days.
Once an order has been dispatched, it cannot be canceled. However, you may request a return after delivery in accordance with our Return & Refund Policy.
At this time, modifications to items or delivery addresses are not permitted after an order is placed. If eligible, you must cancel the order and submit a new one.
For any cancellation-related requests, please contact our support team at: trendorafirm@gmail.com
We appreciate your understanding and continued support. If you have any questions, please feel free to reach out to us.
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